This blog post discusses the potential impact of Web3 and decentralised technology on B2B sales.
Countless companies have sprouted from the benefits chatbots promise. It's easy to see why. Chatbots give brands an unprecedented opportunity to answer customer questions at scale. But how do you evaluate if a chatbot vendor is right for your needs?
Welcome to 2020. I believe this year we finally achieve two notable milestones: live chat ceases to exist as a something separate from the grander schema of things, and B2B companies finally embrace live chat. As the third trend, there will be chaos.
In 2019, keep your eyes open for chatbots leading the charge when companies implement and scale live chat operations, in addition to chatbot+human cooperation establishing itself as the standard for live chat customer service.
After reading an article about how CEO of Björn Borg runs his company like a CrossFit box, I started thinking how similar factors in both sales and sports help you improve performance and win.
At the end of 2018, I noticed a shift in people's expectations regarding live chats. It started to feel like general expectation was to receive assistance from an AI rather than a customer service representative. Now, I know if my observation is true or not.
While shopping online, have you receive help from retailers' customer support team via live chat? If so, do you know if that helper was a real person or a chatbot?
In my guest blog for giosg.com, I share a three-step process to a successful chatbot launch. I hope that by sharing this helps you to carry out a successful chatbot project as well.
I list five tools that are not designed for sales but still help you sell more. For me, they also pass the toothbrush test ("Is this something you will use once or twice per day, and does it make your life better?”). And yes, every day includes weekends as well.
Last year, I started a blog series about three principles of a successful live chat operation. Now, as a year has gone by, I thought a ”minor" update on the blog that started the series would be in order. So what has changed in a year? One word answer: chatbots.
With this blog, I share why I started blogging and how it has helped me to improve my sales performance.
In sales, you are expected to deliver results continuously, including times when a considerable share of the potential buyers is on a well-deserved vacation. So as a top performer in sales, how do you identify whom to reach out and whom to leave alone for now?