Three Principles Of A Successful Live Chat Operation Three Principles Of A Successful Live Chat Operation [2020 Edition] Welcome to 2020. I believe this year we finally achieve two notable milestones: live chat ceases to exist as a something separate from the grander schema of things, and B2B companies finally embrace live chat. As the third trend, there will be chaos.
Three Principles Of A Successful Live Chat Operation Three Principles Of A Successful Live Chat Operation [2019 Edition] In 2019, keep your eyes open for chatbots leading the charge when companies implement and scale live chat operations, in addition to chatbot+human cooperation establishing itself as the standard for live chat customer service.
Three Principles Of A Successful Live Chat Operation Three Principles Of A Successful Live Chat Operation [2018 Edition] Last year, I started a blog series about three principles of a successful live chat operation. Now, as a year has gone by, I thought a ”minor" update on the blog that started the series would be in order. So what has changed in a year? One word answer: chatbots.
Successful Live Chat: Quality How to Improve the Quality of a Live Chat Operation I give concrete examples of how one can improve the quality of live chat operation, in other words, make that metaphorical formula one car go faster. Referring to my previous blog, I give examples for improving both agent experience and customer experience.
Successful Live Chat: Quality Live Chat Is Like Formula 1: Quality Matters, Speed Is Of The Essence! I approach quality from two viewpoints: Quality experienced by (potential) customers and by live chat agents. I draw an analogy to Formula One; Employee experience is fuel for the formula one car, but customer experience is the speed that wins the race.
Successful Live Chat: Direction Customer Service Chat: Use Cases & Best Practices To build upon the examples provided in the blog post about Direction, I now describe how to use a proactive live chat to reduce calls to call centre, minimise errors in submitted forms, and fight shopping cart abandonment.
Successful Live Chat: Direction Sales Chat: Use Cases & Best Practices In this blog, I describe how to use live chat to generate sales leads, convert users of a free plan into paying customers, and increase average order value.
Successful Live Chat: Direction The Most Important Principle Of A Successful Live Chat Operation: Direction In my earlier blog, I covered three principles for successful live chat operation: Direction, Quality, and Quantity. As you might know, these are same principles as to building a winning sales organisation. In this blog, I discuss in detail the most important one of these principles: Direction.
Three Principles Of A Successful Live Chat Operation Three Principles For A Successful Live Chat Operation In 2017 After reading this post, you hopefully have a general understanding of what is required for a successful live chat operation in 2017. As you might guess, chatbots, artificial intelligence, and rest of the buzzwords are part of a winning setup.
![Three Principles Of A Successful Live Chat Operation [2020 Edition]](/content/images/size/w600/2020/01/black-and-white-dark-decoration-faces.jpg)
![Three Principles Of A Successful Live Chat Operation [2019 Edition]](/content/images/size/w600/2019/04/3-principles-2019-header.jpg)
![Three Principles Of A Successful Live Chat Operation [2018 Edition]](/content/images/size/w600/2018/01/chess-pieces.jpg)
