Sales (AI-assisted blog) The Future of B2B Sales: How Web3 and Decentralised Technology are Revolutionising the Way Businesses Interact This blog post discusses the potential impact of Web3 and decentralised technology on B2B sales.
Chatbots 4 Tips to Choose the Best Chatbot Platform Countless companies have sprouted from the benefits chatbots promise. It's easy to see why. Chatbots give brands an unprecedented opportunity to answer customer questions at scale. But how do you evaluate if a chatbot vendor is right for your needs?
Three Principles Of A Successful Live Chat Operation Three Principles Of A Successful Live Chat Operation [2020 Edition] Welcome to 2020. I believe this year we finally achieve two notable milestones: live chat ceases to exist as a something separate from the grander schema of things, and B2B companies finally embrace live chat. As the third trend, there will be chaos.
Three Principles Of A Successful Live Chat Operation Three Principles Of A Successful Live Chat Operation [2019 Edition] In 2019, keep your eyes open for chatbots leading the charge when companies implement and scale live chat operations, in addition to chatbot+human cooperation establishing itself as the standard for live chat customer service.
Sales Improving Sales Performance Is Like Hitting The Gym After reading an article about how CEO of Björn Borg runs his company like a CrossFit box, I started thinking how similar factors in both sales and sports help you improve performance and win.
Chatbots It's a Human... It's a Chatbot... It doesn't matter At the end of 2018, I noticed a shift in people's expectations regarding live chats. It started to feel like general expectation was to receive assistance from an AI rather than a customer service representative. Now, I know if my observation is true or not.
Chatbots It's a Human... It's a Chatbot... It's a... While shopping online, have you receive help from retailers' customer support team via live chat? If so, do you know if that helper was a real person or a chatbot?
Chatbots How To Get Started With Chatbots [Guest blog] In my guest blog for giosg.com, I share a three-step process to a successful chatbot launch. I hope that by sharing this helps you to carry out a successful chatbot project as well.
Sales 5 Tools That Pass Google’s Co-Founder’s Toothbrush Test And Help You Sell More I list five tools that are not designed for sales but still help you sell more. For me, they also pass the toothbrush test ("Is this something you will use once or twice per day, and does it make your life better?”). And yes, every day includes weekends as well.
Three Principles Of A Successful Live Chat Operation Three Principles Of A Successful Live Chat Operation [2018 Edition] Last year, I started a blog series about three principles of a successful live chat operation. Now, as a year has gone by, I thought a ”minor" update on the blog that started the series would be in order. So what has changed in a year? One word answer: chatbots.
Social Selling I’m In Sales, Therefore I Blog With this blog, I share why I started blogging and how it has helped me to improve my sales performance.
Prospecting Three Tips For Targeting Sales Calls During Summer Holidays In sales, you are expected to deliver results continuously, including times when a considerable share of the potential buyers is on a well-deserved vacation. So as a top performer in sales, how do you identify whom to reach out and whom to leave alone for now?