I'm Ilkka Vertanen, sales fanatic and e-commerce enthusiast. I believe I believe customer service and sales are broken. To fix them, we must use AI to bring back personal service to customer interactions.
A decade ago I got an idea: I should set up an online store. I did just that starting my journey to digital commerce. During the past ten years, my interest towards e-commerce has evolved into a passion for developing digital sales and customer experience. At university, I learned a thing or two about marketing. Years of entrepreneurship gave me an edge in the world of e-commerce. For years, I turned live chat operations into lean, mean sales machines in Finland and abroad. Today, I personalise sales, customer service, and internal support using chatbot technology.
At daytime, I work as a sales director at GetJenny building our customer base and sales organisation. I am committed to improving the effectiveness of our clients' internal and external communications and thus help them bring back personalised service to sales, customer service and internal support. With Jenny chatbot, our clients automate over 70% of their live chat interactions.
Rest of my time I spent following latest trends in tech. I am especially interested in artificial intelligence and virtual reality. I’m eager to see what’s the next big thing!
Get in touch and let's have a chat!
Image: My keynote about using AI to bring back personal touch to customer service at Visma Solutions'18 event in May 2018.