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Sales chat

Three Principles Of A Successful Live Chat Operation [2020 Edition]

Three Principles Of A Successful Live Chat Operation

Three Principles Of A Successful Live Chat Operation [2020 Edition]

Welcome to 2020. I believe this year we finally achieve two notable milestones: live chat ceases to exist as a something separate from the grander schema of things, and B2B companies finally embrace live chat. As the third trend, there will be chaos.

Sales Chat: Use Cases & Best Practices

Successful Live Chat: Direction

Sales Chat: Use Cases & Best Practices

In this blog, I describe how to use live chat to generate sales leads, convert users of a free plan into paying customers, and increase average order value.

Why You Should Implement A Proactive Sales Chat

Why You Should Implement A Proactive Sales Chat

roactive live chat is a chat conversation initiated (automatically or manually) by the company rather than a website visitor. Instead of waiting for a visitor to begin chatting (by clicking on a chat icon and sending a message), messages are sent out to greet website visitors inviting them to chat.

Sales Strategy Lays The Foundation For Effective Sales Chat

Sales Strategy Lays The Foundation For Effective Sales Chat

Sales strategy defines the top level of what and to whom chat agents sell. It defines the stage of a purchase process during which the chat is activated. More specifically, a chat sales strategy reflects for e.g. the choices made related to the visibility and proactive features of the chat.

Myyntistrategia luo pohjan tehokkaalle chat-myynnille

Myyntistrategia luo pohjan tehokkaalle chat-myynnille

Aikaisemmassa blogikirjoituksessa käsittelin yleisellä tasolla viittä huomioon otettavaa asiaa vietäessä myyjiä verkkoon. Tässä kirjoituksessa pureudun syvemmälle näistä ensimmäiseen: Myyntistrategiaan.

Introduction of Sales Chat

Introduction of Sales Chat

When discussing the introduction of a sales chat with our customers, the conversations revolve around five themes: sales strategy, goals, metrics, resources, and post-chat processes.

Viisi huomioitavaa asiaa, kun viet myyjäsi verkkoon

Viisi huomioitavaa asiaa, kun viet myyjäsi verkkoon

Keskustellessamme myynnillisen chatin käyttöönotosta asiakkaidemme kanssa pyörivät keskustelut viiden teeman ympärillä: myyntistrategia, tavoitteet, mittarit, resursointi ja myynnin jatkotoimet.